Get In Touch
We'd love to hear from you. Our team is always here to help.
Contact Us
Fill out the form below and our team will get back to you as soon as possible.
Contact Information
Reach out to us through any of these channels
support@aithreads.net
Office
Hong Kong
Business Hours
Our team is available during the following hours
Monday - Friday
9:00 AM - 6:00 PM HKT
Saturday
10:00 AM - 4:00 PM HKT
Sunday
Closed
What is the typical response time for support inquiries?
We aim to respond to all support inquiries within 24 hours during business days. Advanced plan users receive priority support with faster response times.
How can I request a feature or report a bug?
You can submit feature requests or bug reports through our contact form or by emailing support@aithreads.net with detailed information about your request.
Do you offer onboarding assistance for new users?
Yes, we provide onboarding assistance for all users. Advanced plan subscribers receive personalized onboarding sessions to help set up their accounts.